As you know, I'm a reference librarian at a the Northwestern State University library in Natchitoches Louisiana. As you can imagine, our little (pop. 17,000) town is bursting at the seams with refugees from New Orleans and the surrounding areas. We are doing everything to accomodate them, and at the library we have opened up our small computer lab for evacuees to use to look at the news, check email, fill out FEMA forms, etc.
I was on the reference desk Friday and helped 100+ people. One of them was an older gentleman, probably in his mid 80's who had a list of about 7-8 names with partial addresses and phone numbers. He was trying to get in touch with some friends around the country, but didn't have his address book so he had recreated what he could from memory and asked me to help him with the rest. So, using Anywhoo and switchboard.com I found the full addresses and phone numbers for him in just a couple of minutes.
When I went around the desk to hand him his printouts, he just about cried with relief. He bent down and gave me a big kiss on the cheek and said, "Thank you, baby" and walked away all choked up.
Now, I didn't do anything for him (from my point of view) that I haven't done for many others during my career as a reference librarian, but it made me feel good that I could do something so big for him just when he needed it the most.
Giving this level of assistance to people who need it so desperately is what makes public service worth it.